Nov 18th 11/18/2011 - iowa Server Reboot

We are rebooting this server to perform a critical update to software.

It will be back online shortly.

Sep 26th 09/26/2011 - Georgia Disk Check

Hello,We will be performing disk maintenance on the Georgia server this evening starting at 10 PM CST, this will require a reboot of the server. We will do our best to minimize the time that this server is done.We apologize for the short notice; however, this maintenance is required to be done as soon as possible.We will update this announcement ... Read More »

Aug 5th 08/05/2011 - Nevada

We are aware and are diligently working through problems on our Nevada server. This server is currently down and this notice will be updated when we have more information to provide.


Update: We had a corrupted file system that needed to be repaired, this has been fixed and the server is back online.

Jul 20th 07/20/2011 - Alabama Reboot

Our alabama server experienced a high load event this afternoon that could not be corrected without rebooting.  The server was rebooted and all services are returning to normal.

Jul 13th 07/13/2011 - Latency Issues

On Wednesday 07/13/2011 at 11:45 CDT, we started seeing a degradation of network services impacting our server locations.  The issue is resulting in significant latency and upstream route issues. Clients may be unable to reach their accounts as a result of the sudden increase and level of latency. The issue appears to be a result of upstream ... Read More »

Jan 2nd 01/02/2011 - Florida

We are experiencing Kernel issues with this server.  The issue is being investigated and the server will be back online as soon as possible.

Jan 2nd 01/02/2011 - Florida Server Move

We have been experiencing hardware related issues on this server as of early this morning. The server is currently up and running; however, at a diminished capacity. The prudent course of action at this point is to move everybody off of this server as soon as possible as it is unknown how long florida.shnw.net will stay up and running and the ... Read More »

Jul 18th 07/18/2010 - maine Server Move

07/18/10 - 07/20/10 - maine.shnw.net Server Move You are receiving this email because you are currently located on our server maine.shnw.net, we are going to stop service in Chicago, Illinois and move everyone to Cedar Falls, Iowa. This will require moving your account to a new server. Please note that there will be no downtime during this move ... Read More »

Jun 27th 06/27/2010 - Network Instability

At 10:00 CST Network Engineers observer connectivity issues impacting service for server in Cedar Fall Iowa. The team is working to identify the source of the issue and a resolution. Updates will be provided through the announcement and all efforts are being made to minimize the impact of this issue. Our apologies for the inconvenience.

Jun 8th 06/08/2010 - Route Instability

Beginning at 2:45AM CST our network experienced route instability which caused many customers to lose access to their accounts.

As of 5:20AM CST the route instability has been corrected and service restored to those affected.