Support Procedures

Updated: 01-25-2008

Please register for a user account with our support desk to recieve support. Register Here

Your username for our billing system is seperate from our support desk and is enclosed in your welcome email:

Username:   <<your contact email>>
Password:    <<pasword sent in your welcome email>>

( NOTE – Your username for your hosting control panel is NOT your email address!)

If you don’t keep your email updated in our billing system we will not be able to contact you if there is a problem so login to your billing area and change your contact email whenever it changes.  If you don’t you will not receive invoices and your account may be suspended if an invoice goes past due.

Please when you submit a support request submit it from here:

http://www.simplyhosting.net/support

( NOTE – You do not need to submit this ticket with your contact email address. If you don’t you will be sent a password to the email address provided allowing you access your ticket at our support desk.  ALWAYS submit a supoprt request from a functioning email address)

Click on “Submit Ticket” and select which department you want the ticket to go to.  There are required fields in there that will give us all the standard information that we need to give you help.  If this is not there time is wasted gathering this information from in the form of a reply asking for it.

Support time is drastically reduced if you are able to give us the information we need when you submit this ticket.

Support Options

Please take advantage of our support options.

http://www.simplyhosting.net/support   (Main Support Page)
http://democenter.simplyhosting.net  (Flash Tutorials)
http://www.simplyhosting.net/forums  (Our Forums)

There is a wealth of information there and we are adding more all the time.